Skip to main content
 

CRM Professional with Salesforce

Solve complicated business problems, work smarter and kick start your career as a Salesforce Administrator.

  • Starting 4 Mar 2019
  • 100% online, 6 weeks
  • A$2,200 GST inc.
  • Prerequisites: No entry prerequisites
 
 

AUSTRALIAN INDUSTRY PARTNERS

  • Aus Industry Logo
  • Aus Industry Logo
  • Aus Industry Logo
  • Aus Industry Logo

100% online, mentor supported, workplace ready

Why learn CRM Professional with Salesforce

Since its inception in 1999, Salesforce has almost single-handedly revolutionised the CRM space. And if you’re looking to upskill or pivot into Customer Relationship Management, fluency in Salesforce is as good as mandatory.

The good news is jobs are on the rise. Forecasts estimate there will be over 38,000 jobs created through Salesforce in Australia by 2022 (up from 17,000 in 2018). To put that in perspective, Australian universities only pump out about 5,000 tech graduates each year. This is an incredible opportunity for IT professionals, marketing leaders and new graduates to take advantage of this skills gap. Whether you want that coveted Salesforce Admin badge or not.

How does it work

This course focuses on the holistic skills you’ll need to become a Salesforce CRM administrator. We’ve designed it in collaboration with Salesforce to prepare you for the Administrator exam (if you’d like to pursue that path). You’ll master the fundamentals of Salesforce management, get mentored from experienced CRM professionals, learn how to automate business processes, train other users and create reports and dashboards. Using Salesforce Lightning, you’ll work on a practical, hands-on project which will involve setting up a whole company in Salesforce.

Learning outcomes

  • Understand the basics of the Salesforce platform
  • Get practical examples of Salesforce Administrator skills
  • Examine Salesforce features from an end user perspective
  • Study data validation, debugging and app customisation
  • Learn to respond to common business requirements
  • Master the Salesforce Administrator configuration options

Find out more in our FAQ section.

Your experience with RMIT Future Skills

Upskill online, on your terms. Taught by industry leaders, backed by RMIT.

Webinar icon

100% online

Our flexible short courses are designed to fit your lifestyle, not replace it. Study online, after hours, when and where you like.

Webinar icon

RMIT credential

The cutting edge skills you learn will be rigorously assessed and recognised by both a leading university and key employers in the field.

Webinar icon

Industry mentors

RMIT experience provides structure on top of online learning through 1:1 mentor support, webinars and a community of lifelong learners.

Webinar icon

Real world skills

Level up your skills and qualifications as a digital native. Our courses are about practical training, building a network and applying your learning.

Webinar icon

Expert content

We have partnered with leading employers across the world to multiply the power of a world-leading university with the best of industry.

Webinar icon

Community

Make the most out of your online learning by interacting with your peers, experts and industry employers. Meaningful connections to help propel your career.

Experience Image

Learning outcomes

What do you take away from our courses?

Course outcome certificate Course outcome certificate Course outcome certificate

Qualification

After completing an RMIT Future Skills course, you will earn an RMIT certificate and credential which can be validated, recognised and shared on social media platforms.

Skills

These courses are all about practical training. Each week, the skills you need to master will be walked through in live online tutorials that allow you to see success in action, and ask questions to overcome obstacles that are slowing your progress.

Work-ready project

We combine the power of industry experts with a leading university to get you working on practical, work-ready projects that you can immediately apply back in your office.

Course Outline

Module 1

Introduction to CRM

  • CRM essentials
  • Cloud computing
  • Software as a Service
  • Platform as a Service

 

 

 

Module 2

Get your organisation ready for users

  • Set up the company profile
  • Enable mobile access
  • Set up and manage users
  • Troubleshooting

 

 

 

Module 3

Mobile security and data

  • Manage user access rights
  • Set up data access model

 

 

 

Module 4

Object customisation

  • Creating custom fields to meet business requirements
  • Manage multiple business scenarios
  • Data validation

 

 

 

Module 5

Reports and dashboards

  • Managing data
  • Salesforce ID
  • Records and reporting

 

 

 

Module 6

Automation and support system

  • Automating business processes
  • Workflow rules

 

 

 

Learn with Industry Experts

Get ready to meet some of the biggest names in the business.

Levi Davison logo

Levi Davison

Functional Consultant, Sqware Peg

Levi is a Functional Consultant and part of the experienced team at Sqware Peg; a Platinum Salesforce Partner, working with Australian organisations to deliver digital transformations since 2004. Since graduating a dual Bachelor of IT and Management, he has worked on Salesforce project delivery and implementations across industries, in both the public and private sector. Levi is currently situated at Toyota, delivering quality outcomes for internal Salesforce stakeholders. He loves the challenge of aligning business objectives with system capabilities. In his spare time Levi is an avid Rock Climber and occasional Esports competitor.

Lapman Ho logo

Lapman Ho

Functional Consultant, Tquila ANZ

Lapman is a Business Consultant and Salesforce Solution Architect and has been in the Salesforce ecosystem for 10+ years. He enjoys being a trusted advisor to clients to map business objectives using his extensive experience on the Salesforce platform. He’s passionate about the CRM platform and designing solutions that solve real-world challenges, as well as leading, mentoring, and enabling teams in both consulting and the Salesforce platform.


Get a free course guide

Register your interest to get a free course guide for CRM Professional with Salesforce.


For more information on how we manage privacy, please refer to the RMIT Privacy Statement.